When you travel with us, we want to provide you with the experience that you have been imagining. To enable us to do this, we will need to ask you for some personal information. We know how important it is to keep your personal information safe, so please rest assured that we’ll always be open with you about how we collect, share and store your data.
We will ask you for information such as your name and contact information, your email address, and, if you travel with us, your passport details, dietary requirements and any medical conditions that we need to be aware of to ensure your trip is tailored to your needs. We will retain this information once you return from your trip to enable us to assist you with future travel plans.
We primarily collect your personal data for the following reasons:
- To give you the best possible experience when visiting our website or using our mobile/tablet apps, based upon your interests and the device you are using;
- So we can contact you successfully if you get in touch with us or ask us for information;
- When we are planning your trip, to ensure that we make the right arrangements for you; and
- To share potential holiday ideas with you that could be of specific interest, based upon your previous enquiries and/or bookings.
How we share your personal information
We will only ask you for personal information directly or, with your permission, gather it by tracking how you use our digital channels, such as our websites or mobile apps.
When we do need to share your personal information, it’s always so we can provide you with the best service when you’re enquiring or traveling with us. Further details on the sharing of your personal information is provided in Section 3 of the policy below.
